Complaints information

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department
Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY
Tel: 0191 241 0700


You can find more information by visiting the Quilter Financial Planning website:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (


Registered in Northern Ireland, Incorporation number NI644527.


C L Financial Services (Enniskillen) Ltd

First floor  •  12 New Street  •  Enniskillen  •  Fermanagh  •  BT74 6AH

Phone 0044 (0) 28 6632 0648


C L Financial Services (Enniskillen) Ltd is an appointed representative of Quilter Financial Services Limited and Quilter Mortgage Planning Limited,

which is authorised and regulated by the Financial Conduct Authority. Company No:NI644527 Directors: Carlo Lucchesi Dip FA · Financial Adviser · Alison Lucchesi


The guidance and/or information contained within this website is subject to the UK regulatory regime, and is therefore targeted at consumers based in the UK.